Find a broken link before a resident does
A broken link is a signpost pointing down a closed road. A resident clicks “Village Board agenda” and gets “page not found” instead. Page Check finds these for you, shows you how to fix them, and lets you send the details to support in one step.
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1. Check your page
Open Page Check, paste the address of your page (copy it from the bar at the top of your browser), and click Check this page. It takes a few seconds.
Page Check looks at four things that affect residents:
What we check Why it matters to a resident Links that go nowhere They click and get “page not found,” then they phone you. Pictures with no description People who use a screen reader hear nothing for them. Photos that are too big The page loads slowly on phones. PDFs that look scanned Nobody can search them, and screen readers can’t read them. The first line of the results tells you how it went, for example “14 links checked. 13 work. 1 needs fixing.” Broken links always come first.
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2. Fix it yourself
Each problem tells you where it is (“Under the heading ‘Upcoming Meetings’”) and how to fix it. For a broken link, the cause is nearly always the file:
The link is fine. It points at a file that was never uploaded, was renamed, or was replaced. - Open the page in your website editor.
- Click the link and choose the right file.
- If the file was never uploaded, upload it first, then choose it.
- Save, then click the link yourself to make sure it opens. You can also run Page Check again.
Broken, slow, or just downloading?
These three can look alike. Click the link yourself and see which one it is.
What you see What it means What to do “Page not found” or another error, every time Broken Fix the link, as above. A long wait, then it opens, or it opens on the second try Slow Nothing to fix on your side. If it’s another organization’s site and it’s still slow tomorrow, tell them or remove the link. Nothing seems to happen, but a file appears in your Downloads folder Downloading Nothing to fix. Some browsers save PDFs and Word files instead of opening them. -
3. Stuck? Send it to support
Under the results, click Send to support. The form is already filled in with your website, a first draft of your question, and your Page Check report. Add your name and email, check the question, and send.
Support sees what you saw, plus the technical details, so they don’t need to ask you anything. You can also copy the link and paste it into an email or a chat. Either way, support gets the same report.
What’s in the report link
- The page we checked, when, and everything we found.
- Technical details about each problem, for support.
- Your browser, your computer or phone’s system, screen and window size, language, time zone, and display settings such as dark mode. These help when a page looks wrong on your screen but fine on theirs.
It doesn’t include your name, email or IP address. Anyone with the link can open it, and it stops working after 30 days.
Good to know
- Page Check is in beta. It checks one page at a time, and only on approved sites.
- It checks what your website sends, not what you see after logging in, so pages behind a password can’t be checked.
- “Looks scanned” is a good guess, not a certainty. If you made the PDF from Word and it’s flagged, tell support.